Return and Refund Policy

General Return Policy

30-Day Return Window: Customers have 30 days after receiving an item to request a return.
Condition for Return: To be eligible, items must be in the same condition as received: unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is required.
Initiating a Return: Start your return by contacting us at business@emsxtrm.com. Send returns to 55 Crossway E, Unit B, Bohemia, NY 11716, United States.
Return Process: Upon acceptance, we’ll send a return shipping label and instructions. Items sent back without a return request will not be accepted.
Contact for Queries: For return questions, email business@emsxtrm.com.

Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect to resolve the issue.

Non-returnable items include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, and gift cards. Contact us for questions about specific items.

First, return the original item. After approval, order the desired item. Customers are responsible for additional shipping costs. Returns or exchanges not due to Tactical Medical Supplies Inc error or outside the 30-day window require customer-paid shipping fees.

We’ll notify you upon receipt and inspection of your return. If approved, a refund will be processed within 10 business days to your original payment method. Processing times may vary for banks or credit card companies.
Contact us at business@emsxtrm.com if over 30 business days have passed since the return approval.

Time Frame: Within 30 days of delivery.
Condition of Product: Must be in original condition, unused, and in original packaging. Non-compliant items will be rejected.
Proof of Purchase: Required for all returns.

A 20% restocking fee is applied to all oversized product returns, covering processing and restocking costs.

Initiating a Return: Contact us at business@emsxtrm.com or +1 (631) 242 8161. Provide order number and return reason.
Shipping Instructions: Detailed instructions provided upon approval. Shipping costs are the responsibility of the customer and non-refundable.
Inspection and Refund: Approval or rejection of your refund will be communicated. Approved refunds are issued minus the restocking fee.

For defective or damaged items upon delivery. Contact us for the same item exchange.

For oversized product return queries, contact business@emsxtrm.com or call +1 (631) 242 8161.